How it works

In the Switch app, you can configure a new hub in the settings section (touching the little gear icon in the top right corner of the home screen) choosing first ‘home settings’ and then ‘configure devices’. There you should select ‘Add a new hub’, select ‘Arlo’ and log into your Arlo account. It’s recommendable to first create a new user (“friend”) with a separate email in Arlo and allow that user to use your Arlo devices. Then you can use the new user email address and password for Arlo connection in Switch and keep your original Arlo user account for the Arlo app and website with no issues at all.

In the Switch app, you can configure a new hub in the settings section (touching the little gear icon in the top right corner of the home screen) choosing first ‘home settings’ and then ‘configure devices’. There you should select ‘Add a new hub’ and select ‘SmartThings’.

For this configuration chose an iPhone, iPad or iPod Touch that has access to the HomeKit home you want to configure. In the Switch app, you need to open the settings section (touching the little gear icon in the top right corner of the home screen) choose first ‘home settings’ and then ‘configure devices’. There you should first select ‘Add a new hub’ and then select ‘HomeKit’. On the next screen you can then select the appropriate home and confirm. That’s it.

When you first log into the Switch app, you already have a home configured for you. It may be an established home that you have been invited to use – or it is a new, ’empty’ home that you can configure as you like. If you want to add additional homes, you can do this in the settings section (touching the little gear icon in the top right corner of the home screen). There choose ‘home settings’ and then ‘add a new home’. This automatically creates a new, empty home for you. You can access your different places by swiping on the home screen. We recommend assigning a picture to your home so that you can easily recognise your places in the Switch app.

In the Switch app, you can modify your user details in the settings section (touching the little gear icon in the top right corner of the home screen) choosing ‘user settings’. There you’ll find and edit all the details that Switch stores about you.

You can add and invite additional users of a home through the Switch app. First open the settings section (touching the little gear icon in the top right corner of the home screen), then chose ‘user settings’ and then ‘other users’ and  ‘add a new user’. There you can invite new users and define, if they should have admin rights for your home.

While devices are automatically recognised when you add a hub or a HomeKit home, you can select which devices you want to use in Switch in the settings section (touching the little gear icon in the top right corner of the home screen) choosing ‘home settings’ and then ‘devices’. All the devices that are highlighted in the following list will be used for Switch, whereas the deselected devices will be ignored by Switch.

You can see the device details with a long touch on the device on any screen (the home screen, space or favourites screen). If you have admin rights, you can then swipe to the left and edit device details such as the device name or even the device type.

Tips and tricks

If you think the Switch app missed an update or otherwise looks unusual, this may due to a weak or lacking internet connection. In such cases you don’t need to restart the app – you can touch the blue home on the bottom of the home screen, instead. This triggers a reload of all relevant data and should fix the problem.

Many devices have similar controls, such s a switch or a dimmer control, but very different purposes, such as a light or an engine. Switch allows admin users to change a device’s type to another type as long as the actual  device has the necessary control and status characteristics. This way you can display most devices in a consistent way with their primary purpose – which makes using your home easy.

When you configure a new, automatic routine, that is supposed to action upon certain events or following a schedule, it will initially be deactivated. The routine only runs once you touch it and thereby make it active. When you need the routine to pause or stop running (e.g. a routine that lowers the shades every evening should not work when you have a barbecue party) you can easily touch the active routine, so it gets deactivated.

Many devices will be given names that include their respective room’s name, e.g. ‘kitchen light’. When looking at a particular space, you may not want to have every device being named after the space – instead of ‘kitchen light’ you may only want to see ‘light’. With Switch, admin users can do that easily: open the device details with a long touch and then swipe left. Now you can assign a name that shall be displayed on the space screen.

Frequently asked questions

The Switch app allows admin users to change every possible setting. Other users can change everything that relates to their own data and experience – including your own routines, but nothing that affects other users. If you don’t have the same controls as another user of the same home, it is either because you don’t have admin permissions or because the missing feature is specific to that particular user. Admin permissions can be granted and revoked by every admin user of a home.

The alarm status can be easily changed by touching the alarm status button on top of any screen in the Switch app. Should there be no alarm status on top of a screen, it is because there is an active alert. You can touch the alert, instead. This will bring you to the home screen where you can see details about the alert, delete alerts and also change the alarm status.

There are four possible alarm status: ‘off’, ‘inside’, ‘night’, and ‘away’, When the status is ‘off’, the alarm system is completely disarmed. With the status ‘away’ the alarm system is completely armed. The ‘night’ status is the same as ‘away’, however if a sensor in the sleeping area triggers the alarm, the alarm will not sound the siren. The status ‘inside’ arms the alarm system only with its outside sensors – life inside the house will not trigger any alarm. If any of the possible alarm status is missing for a home, that is because there are no sensors assigned to a specific scope such as ‘outside’ or ‘sleeping area’.

You can always stop a siren or strobe by touching the respective device icon – but the regular way of ending an alarm is by deleting the respective alert on the home screen. Should there be no active alarm alerts left on the home screen, the siren will stop automatically. It is not necessary to disarm the alarm in order to stop the siren – in fact disarming the alarm system will not automatically stop the siren.

Due to internet connection problems, it may happen that the Switch app does not receive complete information about certain objects such as devices or routines. In some cases the Switch app can compensate for such connectivity issues with information that is stored on the device, but for some information that is not possible and will result in lacking or not updated content in the app screens. In order to force a reload of information from the cloud, you can touch the blue home icon on the home screen (see ‘Blue home touch’ under tips and tricks) – a restart of the app is then usually not necessary. 

When you configure a new hub, the devices that can be controlled through the hub are automatically recognised and imported into Switch. If for a certain device there is no match between device characteristics and device types that are supported by Switch, Switch will ignore the device and you will not see the device in Switch. Furthermore you can deselect devices that have been recognised and imported from the hub by touching them in the device list in the settings section. Deselected devices will not show anywhere outside the device list in the settings section. If Switch did not recognise a device that you want to control through Switch, please send us a support request message at the bottom of this page.

If you want to receive push notifications when devices change their status, you can create an alert routine in the routine section. Admin users can decide, if the alerts should be sent to all home users or just to themselves, other users can only create routines that alert themselves.

When a device is controlled manually through switch, the device button background color changes immediately to acknowledge the command. The icon color itself will change on all mobile devices when and only once the respective device has reported a new status. If you touch the device in the Switch app while the device icon color is inconsistent with the actual device status, Switch will send the command that would be appropriate if the device status would be as shown in the app. If for instance a light is shown as off while it actually is on, touching the light in the Switch app will switch the light on – which will result in no actual change of the light. It will not toggle the actual status of the device as a result of outdated status information. This way you can always use the controls in the Switch app without worrying if the displayed device status is updated or not.

Apple reserves the privilege to handle HomeKit devices to apps, that run in the foreground. If Switch runs in the background, it cannot check or control any HomeKit devices. Therefore, if you involve HomeKit devices in routines or have them relevant for the alarm system, we recommend to have a dedicated device (an iPad or an old iPhone or iPod touch) that always runs Switch in the foreground and can control your HomeKit devices.

When you enter the ‘Spaces’ screen, you can select the space you want to see from the spaces list that is initially displayed and then disappears after selecting a space. If you then want to change to another space, you can easily get back to the space list by swiping right on the space screen.

You can select a home by swiping to the desired home on the home screen of the Switch app.

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